24/7 AI call center
for HVAC companies
Working 9–6 and beyond, so you don’t lose jobs after hours
You might clock out at 5 PM, but your customers don’t. With Cactus, your HVAC business stays open 24/7. It answers calls instantly, qualifies leads, and follows up while you’re off the clock.
BACKED BY LEADING INVESTORS
After-hours leads = 0% conversion
without instant response
Most HVAC jobs aren’t lost because of a lack of demand; they’re lost because no one picks up when a customer’s AC breaks at 9 PM or a furnace fails on Sunday morning. Without fast follow-ups, leads go cold, and the job goes to your competitor.
80%
Callers hang up when they hit voicemail.
60%
Inbound calls happen outside the usual 9–5.
21×
Harder to qualify a lead after a 30-minute delay.
70%
Conversions happen only after consistent follow-ups.
How Cactus works
Onboarding call
We start with a quick onboarding session to understand your sales process, identify bottlenecks, and clarify what a qualified lead means for your business.
Review historical data
You provide examples of past call recordings and lead interactions. Together, we refine or define your ideal client profile based on the quality of leads you’ve been receiving.
Train PAM, your AI sales agent
Using your inputs, we train PAM to replicate your best sales rep’s approach — the questions they ask, the responses they give, and the criteria they use to qualify leads.
PAM starts taking calls
PAM is assigned her own business phone number and begins handling inbound calls right away. Every lead is engaged, and every conversation receives a qualification score.
Active follow-ups and callbacks
PAM doesn’t just wait for inbound calls — she also follows up with leads that show potential. Whether it’s a callback, a WhatsApp message, or an email, PAM stays in touch and keeps leads warm. You decide how many follow-ups you want, and PAM executes consistently.
Analyze lead qualification dashboard
You get complete visibility. Listen to call recordings, read summaries, and review the qualification scores PAM assigns. Instantly see the quality of every lead in your dashboard.
Feedback and continuous improvement
You provide feedback on PAM’s conversations. Each round of feedback makes her smarter, sharper, and more aligned with your business goals.
PAM becomes independent
With training, feedback, and follow-up workflows in place, PAM operates as a fully independent AI sales assistant. She handles all calls, executes follow-ups, and integrates with your CRM to ensure a smooth, end-to-end lead flow.
Stay open to opportunities, even after hours
No more missed calls
PAM picks up instantly, even at night or on weekends.
Stop losing revenue
Capture the 30–35% of deals that usually vanish after hours.
Smarter follow-ups
Every lead gets a timely response, every time.
Higher conversion rates
More real conversations mean more closed deals.
Less hassle
Your team focuses on service and closing, not chasing voicemails/follow-ups.
Works across channels
Calls, texts, emails, even WhatsApp, Cactus covers it all.
What HVAC business owners say.
We used to rely on a call answering service after hours. By the time we followed up, most leads had already gone with someone else. With Cactus, every call is answered, every lead gets a score, and the follow-ups happen automatically. We’ve seen a big lift in jobs.
Eric D.
Owner, BreezeRight Heating & Cooling
I used to stress every weekend about missing new client calls. Now Cactus handles them for us, qualifies who’s serious, and lines up appointments by Monday morning. It’s like having a full team working while we’re off.
Angela R.
Partner, ArcticAir HVAC
Built for growing HVAC businesses
All include AI lead qualification, multi-channel follow-ups, and CRM integration.